Frequently Asked Questions


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Q: How do I search for a part?

ShopKLX.com provides you with 3 easy ways to search. There is the box search, the Bulk Upload where you drag and drop excel files containing the parts you need and finally the line search where part numbers are entered one line at a time. After hitting the search button, your search results will appear at the bottom of the screen.



Q: Can I manage how my search results are displayed?

In the managed view, search results are sorted into 2 categories: Ready to Purchase and Item Needs Attention. By toggling the button to Original View, you will see the search results in the order in which the part numbers were originally searched for.


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Q: Can I refine my search results?

Price Breaks / Manufacturer / Unit of Measure / Part Location

One of our enhanced features allows you to refine your search results based on one-time requirements. Any headers that appear with an underscore can be modified to meet your needs.
By clicking on the Quantity Available header, you can see the stock location.
Our new site also allows you to view price breaks and modify your desired quantity based on these price points.


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Q: How can I add a part to the cart?

You can add individual part numbers to your cart by clicking on the Add Part button. Or you can add all the parts that are ready to be purchased at once by hitting the "Add All to Cart" button on the Managed View screen.


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Q: Can I save a quote?

If you're not ready to place an order just yet, click the "Save as Quote" button on the Cart page to guarantee your price for 30 days.


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Q: Why do I see the message Line Minimum has not been met?

If a line in your cart does not comply with your line minimum requirement, you will see a note stating that the Line Minimum has not been met. Line minimum errors must be corrected before you can save a quote or proceed with a purchase.

To correct the error, you can increase either price or quantity to meet the line minimum. Our site puts the choice in your hands. Once you've made your choice, click "Update all" to apply your preferences.


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Q: How do I find a saved quote?

To search for a previously saved quote, click on the Quotes button at the top of the page and then the Find button at the right of the screen. This will display the different options you can search by including Part Number, Quote Name, Quote Number, and Date Range. Enter the necessary data in the desired field and hit the Find button. The saved quotes matching the criteria entered will be displayed at the bottom of the screen.


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Q: How can I specify a new shipping address?

The system will auto populate with your account's default shipping address. To change the address, simply click on the Shipping Address box and select another preexisting address or click on the Custom Address tab to enter a new shipping address. This address will not be saved to your account. To permanently add an address, please contact your KLX sales representative.


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Q: Can I select a different Shipping Address for each line in my order?

Our advanced shipping feature allows you to select a different Shipping Address, Date, or Shipping Method, at either the warehouse or line level. Simply click on Advanced Shipping and choose any field that you would like to adjust. If you would like to make shipping modifications at the line level, simply click 'Customize shipping by line' first.


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Q: Can I change the shipping date?

The system will automatically default to the next business day as the Shipping Date. To modify the ship date, simply click on the date field and select the desired ship date.


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Q: Can I change shipping method?

To select the shipping method, click on the "Delivery Options" field. Select your desired carrier and speed of service. You can then select to ship under KLX's account and have the freight charges added to your invoice when the order ships or enter your own account number. Hit OK when you're done to save your options.


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Q: Can an order be placed without a purchase order?

Before an order can be placed, be sure to enter your purchase order number and tick the box stating that you agree to KLX's terms and conditions.


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Q: How can I check the status of an order?

To check the status of an order, click on the Order button at the top of the page. The second column from the right will show you the status of each order you've placed. If an order has shipped, click the word "Shipped" to view the order's shipping method and tracking number.


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Q: How can I view invoices and certs?

To view or print the invoice or certs for an order, click on the Order button at the top of the page, and then click on the invoice # of a particular order to display the invoice which can then be printed by clicking on the printer icon. Clicking on the paper clip in the certs column will open a PDF with the certs pertaining to that order. The PDF may then be printed or saved.


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Q: How can I search for an order?

To search for an order, click on the Order button at the top of the page then the Find button at the right of the screen. This will display the different options you can search by including Part Number, Order Status, Control Number, Order Number, Customer PO Number, Invoice Number, and order and ship dates. Enter the necessary data in the desired field and hit the Find button. The orders matching the criteria entered will be displayed at the bottom of the screen.


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Q: How do I logout?

To log out of the site, simply click on the top right box where your company name appears and then click on the Log Out button.


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Q: How can I change my password?

To change your password, click on the top right box where your company name appears and then click on the Change Password link. Enter your current password followed by your new password twice and then click the save button. Your password has now been changed.


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