Q: How Do I Search For A Part?
3 Ways To Search
ShopKLX.com provides you with 3 easy ways to search. There is the Box Search which accommodates multiple line searches and the Bulk Upload where you drag and drop Excel files containing the parts you need. After hitting the search button, your search results will appear at the bottom of the screen. Finally, the 3rd and most intuitive search is the Advanced Search where part numbers are searched one line at a time. Don't know the exact part number? Advanced Search lets you search for part numbers as you type.
1. Box Search
To use the Box Search option, simply copy the part numbers and quantities from an Excel file and paste them into the Box Search field. After hitting the search button, your search results will appear at the bottom of the screen.
2. Bulk Upload
To use the Bulk Upload search option, drag & drop Excel spreadsheets into the Bulk Upload section and your parts will be entered automatically. After hitting the search button, your search results will appear at the bottom of the screen.
3. Advanced Search
To use the Advanced Search option, click on the switch to Line Search link, and then enter part numbers one line at a time. After 3 characters the site will begin showing the predictive text for all parts associated with the characters in that series. The results will automatically populate as you type, the perfect solution when you aren’t sure of the exact part number.
Q: How Do I Search For Chemicals Online?
Chemical Part Number Searching
Chemical part numbers can be searched using a variety of part names and certification methods. Please click on the “Why This?” link below the part name to view the results table which highlights why the search results are returned and displayed to you, inclusive of potential alternates, certified part numbers, and more!
Q: How Do I View Part Details?
Product Detail Page
To view the selected details of a product, please click on the part number which appears as a link in the first column of the part results. This action will navigate to the Product Detail Page where you can view all available part details, including price break details, unit of measure, potential alternate numbers, ECCN #, Cage Codes, and more. For chemical part numbers this page will allow you to view and download the SDS Sheet as well as the hazardous condition of the part and the size the size the part is being quoted in.
Q: Can I Manage How My Search Results Are Displayed?
In the managed view, search results are sorted into 2 categories: Ready to Purchase and items which Need Attention. By clicking the link to Switch to Original View, you will see the search results in the order in which the part numbers were originally searched for.
Q: Can I Refine My Search Results?
One of our enhanced features allows you to refine your search results based on one-time requirements. Any headers that appear with an underscore can be modified to meet your needs. By clicking on the Quantity header, you can see the stock location when logged in. Our site also allows you to view price breaks and modify your desired quantity based on these price points. For eligible parts, you can modify the headers to include the need for certs, as well as filtering inventory to comply with FAA requirements, TSO and PMA requirements, and the much demanded 8130 tag. We also allow the inventory to be filtered using Test Reports and DFAR requirements, all under the Quality Documents Header.
Q: How Can I Add A Part To The Cart?
You can add individual part numbers to your cart by clicking on the Add Part button. Or you can add all the parts that are ready to be purchased at once by hitting the “Add All to Cart” button on the Managed View screen.
Q: How Do I View Refinements Made Inside The Cart?
To view the refinement selected during the search phase while in the Cart – please select the + icon and the screen will expand with a scroll bar below the line. This will display the manufacturer, revision level, shelf life (if applicable), certs, and other quality documents selected during search.
Q: Can I Save A Quote?
If you’re not ready to place an order just yet, click the “Save as Quote” button on the Cart page to guarantee your price for 30 days.
Q: How Do I Find A Saved Quote?
To search for a previously saved quote, click on the Saved Quotes button at the top of the page and then the Find button at the right of the screen. This will display the different options you can search by including Part Number, Quote Name, Quote Number, and Date Range. Enter the necessary data in the desired field and hit the Find button. The saved quotes matching the criteria entered will be displayed at the bottom of the screen.
Q: How Do I Add Parts To The Cart From A Saved Quote?
In addition to adding parts to your cart from the search results page, you can also add parts from saved quotes. To add a part from a saved quote, click on the Saved Quotes tab and then click on any of the details for the individual part number you would like to add.
Q: What Are Internal References?
Internal References are areas that show below each line number where you can enter your corresponding line number and part reference value. Please note that these areas are not intended for warehouse or order instructions.
Q: Why Do I See The Message That The Line Minimum Has Not Been Met?
If a line in your cart does not comply with your line minimum requirement, you will see a note stating that the Line Minimum has not been met. Line minimum errors must be corrected before you can save a quote or proceed with a purchase. To correct the error, you can increase either price or quantity to meet the line minimum. Our site puts the choice in your hands. Once you’ve made your choice, click “Update all” to apply your preferences.
Q: What Is The Order Minimum Fee?
In the event your order totals less than the order minimum, a service charge will be added to your total equal to the amount necessary to reach the order minimum. You may increase your order to the order minimum to remove this service fee.
Q: How Do I Enter My Ship To Address?
The system will auto populate with your account’s default shipping address. To change the address, simply click on the Ship To Address box’s pencil icon and select another preexisting address or click on the Custom Address tab to enter a new shipping address. This address can be saved to your account by selecting the save for future use box. You may also designate a custom address as the new default shipping address by selecting the Set as ship to default address box.
Q: How Do I Enter My Ultimate Destination Address?
The system will auto populate with your account’s default Ultimate Destination Address. To change the address, simply click on the Ultimate Destination Address box’s pencil icon and select another preexisting address or click on the Custom Address tab to enter a new Ultimate Destination Address. This address can be saved to your account by selecting the save for future use box. You may also designate a custom address as the new Ultimate Destination Shipping address by selecting the Set as Ultimate Destination default address box. To delete a custom address, navigate to the My Account section of the website. Locate the Shipping Addresses section and click on the pencil icon beside the Ultimate Destination address you would like to edit and make any necessary edits or deletions. To delete a pre-populated address, contact your KLX sales representative.
Q: What Are My Advanced Shipping Options?
Our advanced shipping feature allows you to select a different Shipping Address, Date, or Shipping Method, at either the warehouse or line level. Simply click on Advanced Shipping and choose any field that you would like to adjust. If you would like to make shipping modifications at the line level, simply click ‘Customize shipping by line’ first.
Q: Can I Change The Shipping Date?
The system will automatically display the 1st available shipment date in the “Delivery Options” fields. To modify the ship date, simply click on the date field and select the desired ship date.
Q: Can I Change Shipping Method?
To select the shipping method, click on the “Delivery Options” field. Select your desired carrier and speed of service. You can then select to ship under KLX’s account and have the freight charges added to your invoice when the order ships or enter your own account number.
Q: How Do I Complete My Purchase?
Before an order can be placed, be sure to enter your purchase order number and tick the box stating that you agree to KLX’s terms and conditions.
Q: How Do I Search In Order History?
To search for an order, click on the Order History button at the top of the page and expand the filters box. This will display the different options you can search by including Part Number, Order Number, Order Status, Customer PO Number, Invoice Number, and order and ship dates. Enter the necessary data in the desired field and hit the Find button. The orders matching the criteria entered will be displayed at the bottom of the screen.
Q: How Do I View My Order Status?
To check the status of an order, click on the Order History button at the top of the page. The second column from the right will show you the status of each order you’ve placed. If an order has shipped, click the word “Shipped” to view the order’s shipping method and tracking number.
Q: How Do I Retrieve Invoices And Certs?
To view or print the invoice or certs for an order, click on the Order History button at the top of the page, and then click on the invoice # of a particular order to display the invoice which will then be opened in a new browser tab and can then be printed by clicking on the printer icon or saved as a download. Clicking on the paper clip in the certs column will provide a tooltip where you can choose which documents to download or email with the certs pertaining to that order.
Q: How Do I View Refinements In Order History?
To view the refinement selected during the ordering phase while in the Order History section – please select the + icon and the screen will expand with a scroll bar below the line table. This will display the manufacturer, revision level, shelf life (if applicable), certs, and other quality documents selected during search.
Q: How Do I Access My Account Section?
The My Account section of the website displays General Information, Requirement & Preferences, Terms, and other information at a glance regarding your KLX Account. Additionally, you can customize your online experience’s Shipping Addresses, Ultimate Destination Addresses, and Shipping Methods in this section. This area of the website also allows you to easily change and update your password.
Q: How Do I Delete A Custom Shipping Address?
To delete a custom address, navigate to the My Account section of the website. Locate the Shipping Addresses section and click on the pencil icon beside the address and make any necessary edits or deletions. To delete a pre-populated address, contact your KLX sales representative.
Q: How Can I Change My Password?
To change your password, click on the top right box where your company name appears and then click on the Change Password link. Enter your current password followed by your new password twice and then click the save button. Your password has now been changed.
Q: How Do I Update The Shipping Methods?
You can easily add new shipping methods by simply selecting the Add New Button located to the right of the Shipping Methods section of My Account. This section also allows you to easily load contact details for the Carrier Pickup & Notify shipping method. For any custom added shipping methods you add, you can also edit the details or remove that shipping method. For pre-populated shipping methods, please contact you sales representative.
Q: Need Help Logging Out?
To log out of the site, simply click on the top right box where your company name appears and then click on the Log Out button.